gutdoctor.co.uk
Customer Services Explained
The idea of 'service' is extremely important to us, and so the following notes explain a few of our company policies. The text has been prepared in the light of the 'best practise' expectations outlined in a number of recent EU directives...
Delivery
process
Once we have received your order, we endeavour to despatch your
goods the same day. In the UK, delivery is effected by Royal Mail,
using registered mail to ensure security of the parcel. Anticipated
delivery time will normally be 2-5 working days for UK deliveries.
(International deliveries will be sent by airmail,
though for obvious reasons delivery dates will vary according to
the postal system of the country in which you live).
In the unlikely event that the product that you have ordered is temporarily out of stock, we will contact you at the soonest opportunity. We will email you with our best estimate of the date by which you can expect to receive delivery. If at any point you wonder about the progress of your order, get in touch with our despatch department at the mail address provided below.
Customer
service contact
At GutDoctor our aim is to help you with your health and to relieve
your stress - not add to the challenges that you face in life. If
you have any concerns about your products, your order, or the appropriateness
of a product, feel free to email our Customer Service Team. We will
be delighted to help you.
Returns
policy
In accordance with Distance Selling regulations, you have a right
to cancel your order from us and to receive a full refund, providing
items are returned in an unopened, unused and undamaged condition.
To
cancel, email our customer service team within 7 days of delivery
of your item, quoting your name and the Cart ID (from your receipt).
We will refund the total amount of money paid by you, minus the
cost of collection, within 30 days of you emailing us of your desire
to make a return.
Complaint
We aim never to generate the need for complaint.
However, should such need arise, you should email the customer services
manager stating your name, Cart ID (from your receipt) and a contact
mail address or telephone number. It would also be helpful if you
could outline the nature of the problem that you would like us to
address so that we can do so in an efficient and timely manner.
Mail
addresses
-
All queries should be addressed to winningteam@gutdoctor.co.uk
From
the sunrise to the sunset of your life,
both health and inner-peace are precious and to be enjoyed
Products for every age: whoever you are, whatever your lifestyle
